Your personal information matters to us. This Privacy Policy explains what data 123jl collects when you use our platform, how we use and protect it, and what rights you have as a member based in the Philippines. We encourage you to read through this page so you know exactly how your information is handled. If you have further questions, the FAQ page is a good place to start.
Last updated: 2025 | Applies to all registered members in the Philippines
A clear breakdown of the data 123jl gathers, the purpose behind each type, and how it keeps your account running smoothly.
When you create an account on 123jl, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to verify that you meet the minimum age requirement of 21 years old as mandated for online gaming in the Philippines. Your contact details allow us to send account confirmations, security alerts, and important platform updates. We do not collect more personal information than is necessary to open and maintain your account. All registration data is stored securely and access is restricted to authorised personnel only.
To process deposits and withdrawals in Philippine pesos (PHP), we collect payment account details such as your GCash or Maya number, or your local bank account information. We record the amount, date, and method of each transaction to maintain accurate financial records and comply with anti-money laundering obligations under Philippine law. Payment credentials are handled through encrypted channels and are never stored in plain text on our servers. We may also collect billing address information where required by our payment processing partners. Transaction records are retained for the period required by applicable regulations and are used solely for financial reconciliation and compliance purposes.
We automatically collect certain technical data when you access 123jl, including your IP address, browser type, operating system, device model, and session timestamps. This data helps us detect unusual login activity, prevent unauthorised access, and optimise the platform experience for mobile users across the Philippines. We also record which games or sports markets you interact with in order to improve our content recommendations and platform performance. Usage data is analysed in aggregate form and is not used to build individual advertising profiles. You can review our cookie practices in the relevant section below for more detail on how tracking technologies are used on the platform.
Before processing your first withdrawal, 123jl requires a copy of a valid government-issued ID such as a Philippine passport, driver's licence, or SSS/UMID card to confirm your identity. This Know Your Customer (KYC) process is a legal requirement under Philippine gaming and financial regulations and is designed to protect both you and the platform from fraud. Submitted documents are reviewed by our compliance team and stored in an encrypted document management system with strict access controls. We do not use your ID documents for any purpose other than identity verification and regulatory compliance. Once verification is complete, your documents are retained only for the period required by law and are then securely deleted or anonymised.
When you contact our support team, we collect and retain the content of your messages, your account details, and any attachments you provide in order to resolve your query effectively. Communication records help us track the history of your interactions with our team and ensure consistent service quality across all support channels. These records may also be reviewed internally for staff training and quality assurance purposes. We do not share your support communications with third parties except where required to resolve a dispute or comply with a legal obligation. You may request a copy of your support history at any time by contacting us through the platform.
123jl uses essential cookies to keep you logged in, remember your preferences, and maintain the security of your session while you browse the platform. We also use analytical cookies to understand how members navigate the site so we can improve page layouts, loading speeds, and feature discoverability. You can manage cookie preferences through your browser settings, though disabling essential cookies may affect your ability to log in or use certain platform features. We do not use third-party advertising cookies or sell cookie data to external marketing networks. For a full list of the cookies we use and their purposes, please refer to the cookie settings section accessible from the platform footer.
Under the Philippine Data Privacy Act of 2012 (Republic Act 10173), you have specific rights over your personal information that 123jl is committed to upholding.
You have the right to request a copy of the personal information that 123jl holds about you at any time. This includes your registration details, transaction history, KYC documents on file, and any communication records associated with your account. To submit an access request, contact our support team through the platform and allow up to 15 business days for us to compile and deliver your data. We will provide your information in a clear, readable format and will not charge a fee for standard access requests. If your request is complex or involves a large volume of data, we may notify you of an extended processing timeline in advance.
If any of the personal information we hold about you is incorrect, incomplete, or outdated, you have the right to request a correction. You can update basic account details such as your mobile number or email address directly through your account settings. For corrections to identity documents or financial records, please contact our support team and provide supporting documentation where applicable. We will process correction requests promptly and notify you once the update has been made. Corrected records will be reflected across all systems where your data is stored within a reasonable timeframe.
You may request the deletion of your personal data and the closure of your 123jl account at any time, subject to our legal obligations to retain certain records under Philippine financial and gaming regulations. Once a deletion request is verified, we will remove or anonymise your personal information from our active systems within 30 days. Please note that transaction records and KYC documents may need to be retained for a legally mandated period even after account closure. We will inform you clearly of any data that cannot be deleted and the reason for its retention. After the retention period expires, all remaining data will be permanently and securely deleted.
You have the right to object to certain types of data processing, including the use of your information for direct marketing or profiling purposes. If you no longer wish to receive promotional communications from 123jl, you can opt out at any time through your account notification settings or by contacting our support team. Objections to processing for legal compliance or fraud prevention purposes may be subject to review, as these activities are required by law and cannot always be stopped at the member's request. We will respond to all objection requests within 15 business days and explain our decision clearly. Your objection will not affect the legality of any processing that took place before you submitted your request.
If you believe that 123jl has not handled your personal data in accordance with the Philippine Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Before escalating to the NPC, we encourage you to contact our support team first so we can attempt to resolve the matter directly and promptly. We take all data privacy complaints seriously and will investigate each one thoroughly. You will receive a written response to your complaint within 20 business days of submission. Details on how to contact the NPC are available on the official NPC website, which you can find through a standard web search.
We do not sell your data. Here is a transparent look at the limited circumstances under which your information may be shared and the security measures we have in place.
123jl may share your personal information with trusted third-party service providers who assist us in operating the platform, including payment processors such as GCash and Maya, identity verification services, and cloud infrastructure providers. These partners are contractually bound to handle your data securely and only for the specific purpose for which it was shared. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts when required by law or in response to a valid legal order. In the event of a business merger or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change in advance. We will never sell, rent, or trade your personal information to third-party advertisers or data brokers under any circumstances.
We use industry-standard encryption protocols to protect your personal data both in transit and at rest on our servers. Access to member data is restricted to authorised 123jl personnel on a strict need-to-know basis, and all staff with data access undergo regular privacy and security training. Our platform undergoes periodic security assessments to identify and address potential vulnerabilities before they can be exploited. In the unlikely event of a data breach that affects your personal information, we will notify you and the National Privacy Commission within the timeframe required by Philippine law. We also encourage you to protect your own account by using a strong, unique password and enabling any available two-factor authentication features on the platform.
If you have any questions about how 123jl handles your personal data, or if you would like to exercise any of your data rights, our support team is ready to help. You can also browse the FAQ for quick answers.